Group Class Cancellation
Need to cancel a class? No problem. Just be sure to cancel your class directly on our online booking platform (sorry but we don’t accept cancellations sent via email, text message, smoke signal, or carrier pigeon). Keep our class cancellation windows in mind when you book:
- 12-hour cancellation window for all classes
If you late cancel you’ll lose your class. If you have a membership package you will be charged $25 for late cancellations and no shows.
Private & Semi-Private Session Reschedule & Cancellations
- 24-hour cancellation/reschedule window for all Private and Semi-Private Sessions
If you late cancel/reschedule or no-show you will lose your session.
We’ll send you an email reminder 48 hours before your appointment or class. We aren’t responsible for any bounced or failed communications (so be sure to check your spam and junk folders!).
The waitlist works! Add yourself and you’ll be bumped into the class when someone cancels. If you are unable to attend, please remove yourself from the waitlist so someone else can join. We assume you want to take every class you waitlist (above rules apply).
Late Class Arrivals
Save fashionably late for your dinner date and please arrive on time for your scheduled class. If you are more than 10 minutes late, your instructor will decide if it’s safe and appropriate for you to join the session.
Cell Phone Policy
We aim to create a quiet, peaceful, and distraction-free Pilates practice space. We kindly ask you to silence your cell phone when you arrive at the studio so you (and the others around you) can be fully present for the session. We provide cubbies to keep your personal belongings safe while you enjoy some me-time.
Class & Package Expiration
Please monitor the expiration dates of your sessions (membership, special packages). Packages are non-transferrable but can be put on hold for travel or medical reasons by request and approval.
Accidentally let your classes expire? It happens to the best of us. The good news is you may use the value of your expired class/session towards purchasing new classes, sessions, memberships. Email firstname.lastname@example.org if you have questions.
Payments & Refunds
All sales are non-refundable. Late membership payments will incur an additional 1.5% late fee every month until the payment in complete.
Current prices are subject to change. All changes will be noted on the website.